Founders often build based on assumptions rather than data. We recommend Zonka Feedback because it allows you to capture real-time customer sentiment across every touchpoint—website, email, SMS, and even offline. By measuring key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT), you can identify unhappy customers before they churn and double down on what your best users love. It’s the direct line to your customer's voice. Use the link to start listening today.

Key Features:

• Multi-Channel Surveys: Collect feedback via email, SMS, website popups, or in-app widgets.

• Real-Time Alerts: Get notified instantly when a customer leaves negative feedback.

• Closing the Loop: Tools to assign tasks and resolve customer issues immediately.

Advantages & Benefits:

• Reduce Churn: Identify at-risk customers early and intervene to save them.

• Actionable Data: Turn vague feelings into tracked metrics (NPS, CES, CSAT).

• Ease of Use: Pre-built templates let you launch professional surveys in minutes.

Ideal Customer Profile:

• SaaS companies tracking product satisfaction.

• Service businesses measuring customer happiness.

• Hospitality/Retail businesses needing offline feedback (kiosks).